This 4-day interactive training bundle is for personnel involved in the Food and Catering environment.

• Anti Harassment and Bullying, (Certified by CPD)
• Anti-Bribery and Corruption, (Certified by CPD & Institute of Hospitality)
• Anti-Money Laundering, (Certified by CPD & Institute of Hospitality)
• Assessing Display Screen Equipment, (Certified by IIRSM & CPD)
• Basic Fire Safety Awareness, (Certified by IFE, CPD, Gatehouse Awards, Institute of Hospitality, IIRSM & IOSH)
• Behavioural Safety, (Certified by IIRSM & IOSH)
• Conflict Resolution in the Workplace, (Certified by CPD, Institute of Hospitality & IIRSM)
• Customer Service, (Certified by CPD)
• Developing A Workplace Mental Health Policy, (Certified by CPD & IIRSM)
• Developing Good Employee Relations, (Certified by CPD & IIRSM)
• Developing Teamwork, (Certified by CPD, ILM & IIRSM)
• Disciplinary Procedures, (Certified by CPD)
• Display Screen Equipment Awareness, (Certified by IIRSM, CPD & IOSH)
• Drug and Alcohol Awareness, (Certified by CPD, Institute of Hospitality & IIRSM)
• Effective Delegation, (Certified by CPD)
• Emergency First Aid at Work - Online Annual Refresher, (Certified by IIRSM, Institute of Hospitality & CPD)
• Equality, Diversity and Discrimination, (Certified by CPD)
• Fire Extinguisher, (Certified by CPD, Gatehouse Awards, Institute of Hospitality, IIRSM & IOSH)
• Fire Marshal, (Certified by CPD, Gatehouse Awards, Institute of Hospitality & IIRSM)
• Introduction to Risk Assessment, (Certified by IIRSM & CPD)
• Managing Occupational Health and Wellbeing, (Certified by CPD)
• Managing Sickness and Absence, (Certified by CPD)
• Mental Health Awareness, (Certified by CPD)
• Mental Health First Aid, (Certified by Gatehouse Awards & CPD)
• Problem Solving in a Workplace, (Certified by VideoTile)
• Sexual Harassment in the Workplace, (Certified by CPD)
• Slips, Trips and Falls, (Certified by IIRSM & IOSH)
• The Principles of Performance Management, (Certified by CPD)

This bundle should take a person approximately 30 hours and 50 minutes to complete the 28 courses mentioned above..

The duration is based on the amount of video content shown and is rounded off. It does not account for loading time, thinking time on the questions or resits.

At the point of purchase, logins may take approximately 15 minutes to arrive in your inbox.

Anti-Harassment And Bullying Interactive Learning
Course Content:

• Policy Commitments, Harassment And Bullying
• Informal Steps, Raising A Formal Complaint and Investigations
• Action Following Investigations
• Case Studies

Anti-Bribery And Corruption Interactive Interactive Learning
Course Content:

• Introduction
• Why Corruption and Bribery Occur
• The UK Bribery Act 2010
• Reducing the Risk: Management
• ISO 37001 and Employee Responsibilities

Anti-Money Laundering Interactive Learning
Course Content:

• Introduction
• The Law
• Money-Laundering
• Due Diligence
• Internal Controls and Monitoring

Assessing Display Screen Equipment Interactive Learning
Course Content:

• Introduction
• Legislation
• Protecting Your Body
• Adjusting Your Chair
• Adjusting Your Screen
• Work Arrangements
• Adjusting the Layout of Your Workstation
• Adjusting Your Work Environment
• Risk Assessment Overview
• Principles of Sensible Risk Management
• Key Health and Safety Legislation
• Hazards and Risks
• DSE Assessments
• Control and Prevention Strategies
• Practical Element

Basic Fire Safety Awareness Interactive Learning
Course Content:

• Chemistry of Fire
• Common Causes of Fire
• Basic Safety Features in Buildings
• Introduction to Fire Extinguishers
• What to do in Cases of Fire?

Behavioural Safety Interactive Learning
Course Content:

• Introduction
• Essential Terms and Business Benefits
• How Behavioural Safety Works
• Setting Up a Programme
• Ensuring Positive Workforce Attitudes

Conflict Resolution In The Workplace Interactive Learning
Course Content:

• The Causes and Symptoms of Conflict at Work
• Resolving Conflict
• The Five Conflict Modes
• Using the Modes
• Assertiveness
• Making Positive Outcomes

Customer Service Interactive Learning
Course Content:

• About the Course
• What is Customer Service
• The Goals of Great Customer Service
• Discovering and Understanding Customer Needs
• Delivering Maximum Levels of Customer Service
• Making Customers Feel Great From the Start
• Communication Skills
• Non-verbal Communication and Body Language
• Dealing with Customer Complaints

Developing A Workplace Mental Health Policy Interactive Learning
Course Content:

• Introduction
• Implementing a Workplace Mental Health Policy

Developing Good Employee Relations Interactive Learning
Course Content:

• Good Employee Relations
• Implementation and HR
• Contracts
• Employee Handbook
• Managing Performance
• Recruitment, Retention and Training
• Complaints, Discipline and Negativity

Developing Teamwork Interactive Learning
Course Content:

• What is Team Working?
• Conflict
• Management Behaviour
• Resilience

Disciplinary Procedures Interactive Learning
Course Content:

• Disciplinary Procedure and Confidentiality
• Investigations, Allegations and Suspensions
• Notification Of A Hearing, The Right To Be Accompanied, And Procedure
• Penalties, Their Effects, And Appeals
• Holding Disciplinary Hearings And A Case Study

Display Screen Equipment Awareness Interactive Learning
Course Content:

• Introduction
• Legislation
• Protecting Your Body
• Adjusting Your Chair
• Adjusting Your Screen
• Work Arrangements
• Adjusting the Layout of Your Workstation
• Adjusting Your Work Environment

Drugs & Alcohol Awareness Interactive Learning
Course Content:

• Statistics and Signs of Misuse
• Illegal Drugs Part 1
• Illegal Drugs Part 2
• Alcohol Misuse
• Company Best Practice Part 1
• Company Best Practice Part 2
• Company Best Practice Part 3
• Drug Treatment Services and Further Support

Effective Delegation Interactive Learning
Course Content:

• The course structure
• What is delegation, and why is it so important?
• Elements of delegation
• The benefits of delegation
• Overcoming the barriers to delegation
• Choosing what to delegate
• Who you should delegate to
• The process of delegation
• Completion, follow-up and evaluation

Emergency First Aid At Work - Online Annual Refresher Interactive Learning
Course Content:

• What is First Aid?
• Barriers, ABCDs and the recovery position
• CPR and AEDs
• Choking
• Bleeding
• Shock
• Spinal Injuries
• Breaks
• Head Injuries
• Sprains
• Managing an Incident & Record Keeping
• Burns & Scalds
• Electric Shock
• Eye Injuries
• Anaphylaxis and Diabetes
• Heart Attack & Stroke

Equality, Diversity And Discrimination Interactive Learning
Course Content:

• What is Equality & Diversity
• Equality and Diversity Legislation
• What do we mean by Discrimination
• Promoting Diversity
• Links Between Values, Attitudes and Beliefs
• Stereotypes, Prejudices and Discrimination
• Institutional Discrimination
• Valuing Others
• Resistance to Feedback
• Course Summary

Fire Extinguisher Interactive Learning
Course Content:

• Fire Extinguishers
• Pre-Engagement Action
• Using a Fire Extinguisher

Fire Marshal Interactive Learning
Course Content:

• Chemistry of Fire
• Common Causes of Fire
• Basic Safety Features in Buildings
• Introduction to Fire Extinguishers
• What to do in Cases of Fire?
• Fire Statistics
• Current Fire Safety Legislation
• Fire Risk
• Preventative Measures
• Safety Features within Buildings
• Role of the Fire Marshal
• Action on Fire Discovery
• Fire Drills and Evacuation
• Fire Extinguishers
• Pre-Engagement Action
• Using a Fire Extinguisher

Introduction To Risk Assessment Interactive Learning
Course Content:

• The Basics
• Legislation, Regulation and Civil Law
• Strategy – Options and Elements
• Identifying Hazards
• Who Might Be Harmed and Evaluating the Risks
• Evaluating Risk – The Practicalities
• Recording and Reviewing
• Management and Responsibilities

Managing Occupational Health & Wellbeing Interactive Learning
Course Content:

• Introduction
• Occupational Health Basics
• Health Risk Assessments
• The Health Risk Assessment Process
• Long-Term Personal or Health Conditions
• Employee Well-being
• Substance Misuse
• Managing Absence
• Creating A Culture

Managing Sickness & Absence Interactive Learning
Course Content:

• The Costs and Impact of Employee Absence
• Measuring and Managing Employee Absence
• Legislation, Processes, and Pay

Mental Health Awareness Interactive Learning
Course Content:

• What is mental illness and prevalence rates
• Symptoms of Bi-Polar, depression, psychotic disorders and schizophrenia
• Symptoms of anxiety, personality disorder, self-harming

Mental Health First Aid Interactive Learning
Course Content:

• Introduction
• Stress
• Employers’ Role
• The Role of Management
• Employees’ Role: Part 1
• Employees’ Role: Part 2
• Employees’ Role: Part 3

Problem Solving In A Workplace Interactive Learning
Course Content:

• Introduction and People Problems
• Problems With Tasks
• Successful Resolutions

Sexual Harassment In The Workplace Interactive Learning
Course Content:

• What Is Sexual Harassment?
• Examples and Research
• Dealing With A Complaint
• Policies and The Role of The Line Manager
• Handling Sexual Harassment in the Workplace
• The Law and Sexual Harassment
• Case Studies

Slips, Trips & Falls Interactive Learning
Course Content:

• Serious Facts and the Law
• Slip Hazards: Causes and Controls
• Trip Hazards: Causes and Controls
• Management Issues

The Principles Of Performance Management Interactive Learning
Course Content:

• The Course Structure
• Definition and Benefits
• Successful Performance Management Planning
• Setting Goals, Objectives and Targets
• Implementation
• Motivation
• Evaluation, Monitoring, Feedback and Coaching

Q: Is this course plus Value-Added Tax (VAT) or excluding VAT?
A: All courses listed on our website are plus VAT.

Q: What is Interactive Learning?
A: Interactive Learning is learning that encourages independent study through the use of computer technology and electronic media.

Q: Do I get a certificate for completing this course?
A: Yes, you receive a certificate upon completing this course.

Q: How long is my certificate valid?
A: Your certificate is valid for 3 years.

Q: What do I do if I fail a module? Can I complete the course?
A: Yes, however, you only have 3 resits per module

Q: Can I purchase a course for myself or for my company?
A: At the checkout, it gives the option to create a single user or business account. Further information for the single user can be found here - PERSES Ltd - Interactive Learning User Guide, for a business account information can be found here - PERSES Ltd - Interactive Learning Business Account User Guide.

Q: Can I purchase multiple courses for staff?
A: Yes, as a business account there is an option at the checkout to purchase multiple of the same course, or please get in touch to discuss your needs. The best contact for this is [email protected].

Q: I've encountered a problem with the course, what should I do?
A: Contact [email protected] and we will assist you.

Q: How long do I need to wait until I receive my logins?
A: The login details are sent automatically and should be arriving at the email address you signed up with in approximately 15 minutes.