When working in the adult social care sector, communicating is essential to develop your understanding of a service user’s needs, so you can provide them with the support they require.

If the information exchanged is inaccurate or misleading, mistakes can be made which can result in ineffective care and a negative view of the service. Professionals will form many different relationships in their work. Some will be formal and others more informal.

Whoever you are communicating with and whatever the method you use it is essential that you make sure your communication is appropriate and effective.

This Online Principles of Communication E-Learning course covers some of the different ways of communication, how to identify barriers to communication and how to reduce these, making sure the person you are communicating with understands what you are communicating, how to get help with communication issues and much more.

At the point of purchase, logins may take approximately 15 minutes to arrive in your inbox.

PRINCIPLES OF COMMUNICATION INTERACTIVE LEARNING
Course Content:

• Reasons People Communicate
• Ways of Communicating
• Identifying Communication Barriers
• Reducing Communication Barriers
• Checking Understanding
• Getting Help With Communication Issues
• Confidentiality

Q: What is Interactive Learning?
A: Interactive Learning is learning that encourages independent study through the use of computer technology and electronic media.

Q: Do I get a certificate for completing this course?
A: Yes, you receive a certificate upon completing this course.

Q: How long is my certificate valid?
A: Your certificate is valid for 3 years.

Q: What do I do if I fail a module? Can I complete the course?
A: Yes, however, you only have 3 resits per module

Q: Can I purchase a course for myself or for my company?
A: At the checkout, it gives the option to create a single user or business account. Further information for the single user can be found here - PERSES Ltd - Interactive Learning User Guide, for a business account information can be found here - PERSES Ltd - Interactive Learning Business Account User Guide.

Q: Can I purchase multiple courses for staff?
A: Yes, as a business account there is an option at the checkout to purchase multiple of the same course, or please get in touch to discuss your needs. The best contact for this is hello@perses.org.uk.

Q: I've encountered a problem with the course, what should I do?
A: Contact hello@perses.org.uk and we will assist you.

Q: How long do I need to wait until I receive my logins?
A: The login details are sent automatically and should be arriving at the email address you signed up with in approximately 15 minutes.