The Confederation of British Industry estimates that the cost of workplace conflict is around £33 Billion each year. It also estimates that up to 20% of leaders time is spent dealing with conflict. Then there are the intangible costs such as a reduction in loyalty, commitment, motivation, teamwork and morale.

This online Conflict Resolution in the Workplace course starts by explaining what constitutes conflict in the workplace before moving on to look at some of the most common causes and the effects this can have on the workforce.

This E-Learning Conflict Resolution in the Workplace course covers the stages and build up to a workplace conflict and contains several extensive modules that outline conflict resolution techniques that can be applied at any stage of this build-up.

As well as the negative impacts of conflict the Conflict Resolution in the Workplace course explores how effective management of conflict can result in positive outcomes in the workplace. These can be the development of shared ideas, the ability to reach compromises through increased trust and creating an environment where differences of opinion are celebrated and considered rather than shut down.

At the point of purchase, logins may take approximately 15 minutes to arrive in your inbox.

CONFLICT RESOLUTION IN THE WORKPLACE INTERACTIVE LEARNING
Course Content:

• The Causes and Symptoms of Conflict at Work
• Resolving Conflict
• The Five Conflict Modes
• Using the Modes
• Assertiveness
• Making Positive Outcomes

Q: Is this course plus Value-Added Tax (VAT) or excluding VAT?
A: All courses listed on our website are plus VAT.

Q: What is Interactive Learning?
A: Interactive Learning is learning that encourages independent study through the use of computer technology and electronic media.

Q: Do I get a certificate for completing this course?
A: Yes, you receive a certificate upon completing this course.

Q: How long is my certificate valid?
A: Your certificate is valid for 3 years.

Q: What do I do if I fail a module? Can I complete the course?
A: Yes, however, you only have 3 resits per module

Q: Can I purchase a course for myself or for my company?
A: At the checkout, it gives the option to create a single user or business account. Further information for the single user can be found here - PERSES Ltd - Interactive Learning User Guide, for a business account information can be found here - PERSES Ltd - Interactive Learning Business Account User Guide.

Q: Can I purchase multiple courses for staff?
A: Yes, as a business account there is an option at the checkout to purchase multiple of the same course, or please get in touch to discuss your needs. The best contact for this is [email protected].

Q: I've encountered a problem with the course, what should I do?
A: Contact [email protected] and we will assist you.

Q: How long do I need to wait until I receive my logins?
A: The login details are sent automatically and should be arriving at the email address you signed up with in approximately 15 minutes.